Shipping & Returns
Secure Packaging
Minerals are securely packaged to prevent any damage during transit.
Estimated Delivery Times
- Asia Pacific: 3–6 business days
- South Africa: 3–6 business days
- Australia, New Zealand & Oceania: 3–6 business days
- Europe: 3–6 business days
Latin America & the Caribbean: 3–6 business days - North America: 3–6 business days
Orders are dispatched within 2–3 days. While we strive to meet these estimates, delivery times cannot be guaranteed.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays caused by customs.
Returns & Exchanges
We gladly accept returns.
- Contact us within: 3 days of delivery
- Return items within: 7 days of delivery
We do not accept exchanges or cancellations. However, if you have any issues with your order, please reach out.
Non-Returnable Items
Unless damaged or defective upon arrival, we cannot accept returns for:
- Items on sale
Return Conditions
- Items must be returned in their original condition; otherwise, the buyer may be responsible for any loss in value.